Privacy policy

The controller of your data is [to be completed], [to be completed] ("TaxiNow").

For any question or to exercise your rights: info.commande.client@gmail.com or +33 7 58 10 28 74. We have not appointed a data protection officer, as this is not mandatory for our activity.

Purpose	Data	Legal basis	Retention
Processing and performing your booking	Name, phone, email, addresses, date, flight/train number, number of passengers, children and luggage, child seats, notes	Performance of contract	3 years after the last ride
Online payment	Amount, payment reference and status (your card details are entered with Stripe and never reach us)	Performance of contract	10 years (accounting records)
Invoicing and accounting	Billing data	Legal obligation	10 years
Answering quote or contact requests	Contact details and message	Pre-contractual steps	3 years after last contact
Showing the route on the map	Address coordinates, IP address	Legitimate interest	Not kept by TaxiNow
Audience measurement	Pseudonymised browsing data	Consent	13 months max.
Ad conversion measurement	Advertising identifiers, events (booking, call)	Consent	13 months max.
Google Maps address suggestions	Text typed, IP address	Consent	Per Google
Site security	Technical logs	Legitimate interest	12 months

Required form fields are marked: without them we cannot process your booking. We never sell your data and make no automated decisions.

Your data is only accessible to the TaxiNow team and the driver assigned to your ride (name, phone, addresses, times). It is also processed, on our instructions or for the sole function stated, by:

• [to be completed]: hosting of the site and database;
• our email provider: sending confirmation emails;
• Stripe (Stripe Payments Europe Ltd, Ireland): card payment and fraud prevention;
• OpenStreetMap Foundation (United Kingdom) and the public OSRM server (FOSSGIS e.V., Germany): map display and route calculation. Your browser sends them your IP address and the trip coordinates;
• Google (Google Ireland Ltd), only if you consent: Analytics, Ads and Maps.

Without Google Maps consent, address entry uses OpenStreetMap through our own servers, without passing on your IP address. Your data may also be disclosed to the authorities on lawful request.

Google and Stripe may process some data in the United States. These transfers are covered by the EU–US Data Privacy Framework and the European Commission's standard contractual clauses. The United Kingdom benefits from a European Commission adequacy decision.

Under the GDPR and the French Data Protection Act you have the right of access, rectification, erasure, restriction, portability and objection, the right to withdraw consent at any time and to set instructions for your data after your death.

Email info.commande.client@gmail.com: we reply within one month. We may ask for proof of identity if there is reasonable doubt. You may also lodge a complaint with the CNIL, the French data protection authority.

Cookie	Provider	Purpose	Duration
tn_consent	TaxiNow	Remember your cookie choices (necessary)	6 months
__stripe_mid, __stripe_sid	Stripe	Fraud prevention when paying by card (necessary)	1 year / 30 min
_ga, ga*	Google Analytics	Audience measurement (if accepted)	13 months
gcl*	Google Ads	Conversion measurement (if accepted)	90 days

No non-essential cookie is set before you choose. You can change your preferences at any time via the Cookie settings link at the bottom of every page. Google tags run in Consent Mode v2: if you refuse, no advertising or measurement cookie is set.

The site is served over HTTPS only. Card payments are processed by Stripe, which is PCI DSS certified. Dashboard access is restricted to the TaxiNow team and protected by a hashed password and a time-limited token.

Our services are booked by adults; we do not knowingly collect data from children under 15. We may update this policy: the date of the last update is shown at the top of the page.